![]() 06/03/2015 at 15:51 • Filed to: None | ![]() | ![]() |
A customer (an OCD old man) Will not let go of his unfounded need to have a specific car. Now let’s get this clear, I have no problem with people wanting what they want. I’m the same way. What I don’t appreciate is him bitching about it every step of the way because he doesn’t understand the direction the industry is going.
Let’s start with pricing: there are no rebates on 15s, so he’s bitching about pricing. But he refuses to take a 14, which is 99% The same car because he’s convinced that there’s changes that Cadillac is lying and saying they haven’t made.
The engine: he has to have a V6, but once again, he won’t even drive a 2014 V6 Because he’s not gonna buy one, and then there’s those pesky secret changes again. I’ve tried to explain to him that the industry is going to the 4 cylinders, and that’s why we keep them. He’s saying people buy them because that’s what we stock. No, that’s why we have several 2014 V6s that he won’t drive. Because they DONT sell when we stock them.
And all of this is after he basically told me that he’s probably going to buy from another Cadillac dealer that is closer to him. THEN FUCKING BOTHER THEM WITH YOUR NONSENSE!
![]() 06/03/2015 at 15:56 |
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![]() 06/03/2015 at 15:57 |
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This sounds like the type of person who then bitches about dealerships and calls you all scam artists and robbers and whatnot.
![]() 06/03/2015 at 15:57 |
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My grandma replaced her ‘04 Deville with a 2012 SRX and kept complaining that it didn't ride as smoothly. It took me forever to explain to her that the only cars that are as mushy of a ride as that Deville was are Avalons and such - which she hates. Old people. *shakes head*
![]() 06/03/2015 at 15:58 |
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Yeeeeaaaaaaahhhh... He was originally another salesmans customer, then after he reared his ugly head and showed his crazy, I got saddled with him.
![]() 06/03/2015 at 16:00 |
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That’s basically what he’s saying about us not stocking V6s and how it’s us “forcing” customers into cars they don’t want. Which is in no way true about the reason we don’t stock them. Exhibit A being the several remaining 2014 V6s sitting on our lot...
![]() 06/03/2015 at 16:01 |
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Does she lament the loss of the bench seat? Most of our customers coming out of Devilles have that as their main complaint.
![]() 06/03/2015 at 16:02 |
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I think the most horrifying thing in this whole post is that V6 Caddies don’t sell. I4 in a Caddy is an abomination.
![]() 06/03/2015 at 16:05 |
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They’re hella good though. To be honest, the speed is the same, it’s just the difference of sound. And now that AWD permeates our lineup, the V6 is actually at a disadvantage as it has less torque and bogs off the line.
![]() 06/03/2015 at 16:06 |
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IS THIS THE CTS.
IT BETTER NOT BE THE CTS.
My friend refuses to get a fully loaded left-in-stock 2014 instead of a barely loaded 2015 BECAUSE OF THE BADGE. HE DOESN’T LIKE THE WREATH
![]() 06/03/2015 at 16:10 |
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let me know when those hit “closeout pricing” lol I might be able to afford them then.
![]() 06/03/2015 at 16:11 |
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This is the CTS. And while I agree that the new badge looks awesome, it’s not enough to make me overlook the 8k Cadi is offering on the 2014s!
![]() 06/03/2015 at 16:13 |
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We have a performance V6 RWD (that means 8-speed) that was going for a pretty good pricing last I checked on it. I had to stop looking at it before I did something stupid...
![]() 06/03/2015 at 16:13 |
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Let me clarify: It may be that the I4 makes for a better *car*. It is possible, however, that as I contend it doesn’t make for a better *Cadillac*. The whole conception of what makes a Cadillac a Cadillac doesn’t necessarily have to do with its qualities as a car - on paper, a ‘90 Fleetwood has nothing special to recommend it, but in detail and delivery it is an exceptional standard-bearer. I leave you with this - were I buying one, reason would be wholly left out in the cold on that topic. A v6 on sufferance, but you *could not* sell me an I4 Cadillac.
![]() 06/03/2015 at 16:15 |
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I’m not disagreeing with you in the least. In fact, if I was buying a standard line, I would go RWD/V6 Because it also includes the 8-speed then. We had a 2014 Performance on the lot for a long time with that configuration that I wanted very very badly.
![]() 06/03/2015 at 16:19 |
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Is pretty good pricing under 20k?
Because if it’s not I’m kind of screwed.
(when I said closeout, I really meant
CLOSEOUT
)
![]() 06/03/2015 at 16:24 |
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He’s being an utter fool for not test-driving a V6 ‘14 and then ordering a ‘15 or finding a dealer with one if he likes it, but the V6 stickler’s point, I’m with him on. That 8 speed RWD sounds like everything a Cadillac should be, arguably (but only just) minus a cylinder or two.
Unlike some, I’m not convinced of AWD as a must-have luxury feature. Is it new/cutting edge/top of the line for customer comfort and convenience? If not, then it doesn’t absolutely belong in a Caddy, even as an option. I know it’s been hard for Cadillac to slip back into its 1930s-50s high school pants of bleeding edge innovation in fashion and luxury, but AWD doesn’t actually strike me as all that. Not like power windows before power windows, electric start before electric start, electric heated everything, V16s, and revolutionary multi-speed autos strike me. AWD? A little extra weight via very common architecture for some highly variable traction bonuses? With extra noise and an impact on steering feel? Feh.
![]() 06/03/2015 at 16:26 |
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You’ve nailed exactly the catch-22 that Cadillac is in currently.
Do they push the better option that will drive new business into their showrooms (I4 turbo), or the one that the people that always bought Cadillacs want (v6/8)? That conflict goes beyond just engine choices in their lineup.
![]() 06/03/2015 at 16:29 |
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Ordering a new one is a pretty simple process, right?
Just give an either/or option to him. If he wants a ‘15 with specific options, you can place a custom order and it will come in exactly the way he wants it. If he wants a sweet deal, you have some leftover ‘14s that will be close and at a significant cost savings.
If he’s serious and you clearly communicate options and that you are willing to help, you’ll get the sale. If not, he’ll leave, and you can spend your time with somebody that is more serious.
![]() 06/03/2015 at 16:31 |
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“What I don’t appreciate is him bitching about it every step of the way because he doesn’t understand the direction the industry is going.”
I could say this about a majority of Jalopnik commenters.
![]() 06/03/2015 at 16:36 |
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Quasi-Related: My wife’s looking for a new car and we’re going to test drive a CTS.
What are your thoughts re: power plants - is the 3.6 better than the 2.0t? I’ve heard mixed reviews between the 2 engines. Will have her try the Vsport, as well.
![]() 06/03/2015 at 16:37 |
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At this point tell him you can’t help him. And punch the other salesman in the dick.
![]() 06/03/2015 at 16:38 |
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An extra cylinder or two?
Great, now I want a 7 cylinder Cadillac.
Thanks
![]() 06/03/2015 at 16:40 |
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HOW DARE HE NOT LIKE THE WREATH
(best slap gif I could find quickly)
![]() 06/03/2015 at 16:40 |
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So order a new non wreath badge and sell the ‘14 to the old codger. Lol
![]() 06/03/2015 at 16:48 |
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I (and Curtiss-Wright) aim to please.
![]() 06/03/2015 at 16:53 |
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Cadillac. Because there’s no replacement for displacement.
Pic is relevant b/c it’s a Cadillac 500” motor I dropped in my ‘86 Suburban... (and my username was born)
![]() 06/03/2015 at 16:59 |
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Exactly my sentiment. A Caddy is about having a larger displacement motor that winds up gradually and smoothly, not a small yappy dog under the hood.
![]() 06/03/2015 at 17:01 |
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Damn those CAFE standards. Damn them to hell.
![]() 06/03/2015 at 17:04 |
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“Here is the car you want sir. It costs (price).”
Send him on a test drive.
Haggle over price.
Arrive at a price.
Problem solved.
![]() 06/03/2015 at 17:05 |
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CAFE standards*
*and the EPA test cycle that they are based on, which does a very poor job of representing real-world results of a big engine and tall gears. Big engine losses getting up to speed, any speed = unrealistically wasted energy when your test cycle is all speeding up and slowing down. I submit that a possible 2-3 fewer MPGs in town is a wholly reasonable tradeoff for not having an engine with turbo grenade risks after 100k, but MPG UEBER ALLES, apparently.
![]() 06/03/2015 at 17:10 |
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Where is this 8k they are offering? Not seeing it anywhere.
![]() 06/03/2015 at 17:20 |
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I don’t believe we could ever do that on a new CTS...
![]() 06/03/2015 at 17:23 |
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I’ve explained his options to him. He won’t order until he’s driven a 2015 V6. Which we don’t have. And he won’t even try a 14.
![]() 06/03/2015 at 17:26 |
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The CTS is amazing. It depends on your preference of AWD vs RWD. RWD goes to V6 Because it upgrades the trans. AWD, go with the 4 Because of the extra torque. But go with the V-Sport of you can.
![]() 06/03/2015 at 17:28 |
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Maybe they changed it for June. For May, they were offering 8k in dealer cash on the vehicle.
![]() 06/03/2015 at 17:29 |
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Oh if only. But see, we don’t have the exact car he wants. And he won’t test drive what he needs to in order to make the decision.
![]() 06/03/2015 at 17:35 |
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Lol whenever I switch from my ‘04 DeVille to my mom’s ‘14 SRX, I have the same complaints hahahahaha
![]() 06/03/2015 at 19:56 |
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I’ll take a good used one too lol
![]() 06/03/2015 at 22:12 |
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I think she was more torn up about having console shift rather than column shift. She still instinctively reaches for the wiper stalk in the SRX when she tries to shift out of park. But, to be fair, the SRX is the first console shift vehicle she’s had since the ‘80s.
![]() 06/07/2015 at 21:37 |
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the wreath is just a grille lol